day three of me and bt

my phone still out of commission, no contact from bt... what do you do?
deep breathing, meditation ...
visit nikki and beg the use of her phone for a couple of hours ...
after spending an hour on hold, listening to the endless empty ringing, an occasional interruption ... the dulcet tones of a voice over artist, apologizing and assuring me that despite the fact that they were really, really busy...my call WOULD be answered.
how long is an hour, an hour is a long time ... believe me. savannah (almost five) spent ten minutes sharing the boredom with me, she found the constant assurances that my call would be answered...hilarious, and was quite shocked when a real live person eventually spoke.
i repeated the whole sorry saga of my disconnected phone to shaun who sounded irish, he tried to be helpful. he left me on hold while he conferred with "someone" higher up the chain of command, this time i had some rather cheerful music playing to stave off the boredom. damn...even writing about this is boring...
to cut a long story short, shaun assured me that i would probably be reconnected some time on friday and i would probably not be charged for the reconnection. well ... we'll see won't we!