Tuesday, 23 October 2007


hell's teeth! what a friggin' day!

day 1# late yesterday afternoon my home phone line ceased to function.
day 2# it is now once more late afternoon and my phone is still not functioning ...

i have spent the intervening hours (except for some sleeping time) attempting to rectify the situation. after all i am about to move ... i have calls to make, people to contact.

british telecommunications plc really don't seem to care!

instead of a proper blog i thought you all might enjoy sharing my latest letter of complaint to BT ...

rant (gentle british style) follows ...

my BT line has been out of order since yesterday, late afternoon (23.10.07). i phoned customer services who said i should phone faults, which i did. faults told me that my line had been discontinued at my request and that if i wanted it reconnected i should speak to customer services, they would connect me to customer services. the phone rang a couple of times and then the line went dead. when i tried to phone customer services myself i found that they were unavailable as it was past 8.00pm!
the actual situation is as follows:-
i requested my line (012 etc etc) to be discontinued on the 09/11/07. i have an email from yourselves confirming this! i am moving to a farm near lendalfoot and i have ordered/requested a new bt line to be installed there, the bt engineer has an appointment with me on the 26,10,07.

this morning i decided to sent an email, i received an automated reply (ref. 13867089).still no line,
decided to phone customer services on my mobile phone, spent a very expensive 30 minutes waiting on hold before my mobile ran out of funds!
about 1.30pm i went to use my daughters phone. spent 45 minutes on hold before the call was answered by a real human... her name was stephanie! stephanie told me that as my line had been cancelled ... the only way i could reinstate it would be to apply for a new line and i would have to sign a years contract with BT! As you might imagine, i was by now becoming a little stressed and i explained to stephanie that BT had made a mistake and BT should reconnect me post haste! stephanie then disappeared for a while, came back and apologized but informed me they were unable to correct the problem as they were off line. she took my mobile number and assured me "someone will phone you and sort out the problem...once we are back on line."
it is now nearly 4.00pm, i have received no calls from BT on my mobile, i have received no emails vis a viz the line problem. whenever i dial a very sweet automated voice insists on informing me that she is unable to recognize the number i have dialed!
please, please could a real live human please throw a switch and give me back my line before i have a nervous breakdown ;-)


never mind, i have just seen a beautiful robin sitting on my front fence...feel better already...
down with the cold heart of technology...
yay! for mother nature...

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